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Security and privacy

Your customer data
stays yours.

Door Ops keeps your business data scoped to your organisation. Control who can see what, and keep a traceable history of key actions.

Audit log

Last 24 hours

14:32MHSubmitted worksheetWS-2847
14:28JWUploaded photosWS-2851
14:15AdminCreated form from presetFT-012
13:45AdminMarked worksheet reviewedWS-2845
Built for UK door contractors
Designed for engineers on site
Secure, simple and reliable

Data isolation

Multi-tenant security.

Door Ops is designed so each organisation works in its own data scope.

Your data is separate

Customers, sites, forms, and submissions are scoped to your organisation and kept separate from other tenants.

Tenant-scoped data

Control who sees what

Each role sees only the forms and submissions they need. You decide who can create, review, and manage.

Role-based access

Action history

Key actions and submission edits are logged, including who edited what and when.

Useful for customer queries

Secure login

Modern authentication, secure sessions, and protected browser access.

TLS-protected sessions

Access control

User roles.

Each person sees only what they need to do their job. No more, no less.

OWOwner
Everything including billing and team management
ADAdmin
Forms, submissions, team members, and settings
FOForm editor
Create forms from presets and manage public URLs
BABack office
Review submissions and download branded PDFs
VIViewer
Read-only access to forms and submissions

Infrastructure

Built with production controls.

Modern controls for access, review, and accountability. Backups, recovery targets and what happens if we stopped are on the backups and continuity page.

Hosted in London, files kept in the EU

Runs on Laravel Cloud in the London region with Cloudflare in front; photos and documents sit in EU-jurisdiction object storage. Daily database snapshots by the platform, restorable to a fresh copy without touching the live one. We aim for 99.9% availability and tell you about planned maintenance in advance.

A copy of your firm alone, every night

Each firm's records are snapshotted separately each night and kept 30 days plus a monthly copy for a year, so we can restore one firm — or one firm's Tuesday — without touching anyone else.

Nothing deleted in a hurry

Deleted records go to your Recycle bin first. Deleted photos and files are held for 30 days before removal.

Access and action logging

Key user actions are recorded, including who edited what and when.

Your data is yours

Owners export everything — a spreadsheet per record type plus every photo and PDF — from Settings, any time, no exit fee. UK GDPR access, erasure and portability requests are built in.

Agent and API access controls

MCP uses OAuth with mcp:use. API keys are org-pinned and revocable. Agents never exceed the user’s role.

Audit log

Last 24 hours

14:32MHSubmitted worksheetWS-2847
14:28JWUploaded photosWS-2851
14:15AdminCreated form from presetFT-012
13:45AdminMarked worksheet reviewedWS-2845

Audit trail

The important changes are traceable.

Who edited what, and when. Useful when customers or insurers ask questions.

  • Key user actions recorded
  • Submission edit timestamps
  • Searchable audit log
  • Audit export for compliance

Questions about security?

We are happy to discuss security requirements for your business. Or start a trial and see for yourself.

Tenant-scoped dataAudit historyUK GDPR request workflow