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Free beta & paid plansRoller shutters
Door Ops gives shutter engineers a roller shutter service sheet covering the curtain, guides, mechanism, drive and electrics, with Pass, Fail or N/A on every point. Photos and signatures go in on site, the office reviews, and the customer gets a branded PDF and an asset certificate. Failed points become a works required list to quote.
Key facts
Figures checked 23 September 2026 from the sources listed below.
The work
Roller shutters sit on warehouses, loading bays, shopfronts and service yards. Some are hand-chain or push-up, many are motorised, and some are fire shutters held open until an alarm drops them. Each type fails in its own way, and the service sheet has to cope with all of them.
A service starts with a look at both sides before the shutter moves. Then the laths and end locks, the guides and fixings, the bottom rail and seal, the barrel, gearing, bearings and brake, the motor mounting, controls and travel limits, and any photocells or safety edge. Manual release and emergency operation get tested every time.
The serious risk with a vertically moving door is the one you cannot see: a worn spring, chain or drive that lets the curtain fall. HSE expects failure of the suspension to be detected and further use stopped, and for powered doors the crushing and impact forces to stay below the maximums. Fire shutters add a second layer, because they must close when needed, not just open on demand.
Standards and regulations
Industrial doors and shutters sit under product, machinery and workplace law. The DHF code of practice pulls them together for installers and maintainers.
How Door Ops handles it
Lite covers the paperwork: preset sheets, photos, signatures, office review and branded PDFs. Core adds jobs, the asset register, PPM and quotes.
A Door Ops preset covering shutter size and lath type, curtain, end locks, guides, fixings, gearing and bearings, drive belts or chains and brake, motor and controls, travel limits, and photocells and safety edges.
Door Ops presets, every tier
Hand-chain shutters mark the motor questions N/A. Every failed point asks why it failed, so the office knows what to quote without calling the engineer.
Every tier
A separate sectional door service sheet is aligned to BS EN 13241 for the overhead doors on the same site.
Door Ops presets, every tier
After office review, each shutter gets an asset certificate: Pass, Pass with recommendations, or Fail. The full sheet goes to the customer as a PDF with your logo.
Issued only after office review
Log each shutter in the asset register with a QR label. A new engineer on a busy loading bay scans it and sees the last service, parts fitted and recommendations.
Core
Set visits per year on a PPM contract, including different frequencies for different asset types on the same contract.
Core
Door Ops holds the record of each service. It does not issue Declarations of Performance or Conformity, and it does not decide whether a shutter meets BS EN 13241 or BS EN 12453. That judgement is your engineer’s.
BS EN 13241 is the product standard. Powered shutters must also meet BS EN 12453:2017 for safety in use and BS EN 12604:2017 for mechanical safety, under the Supply of Machinery (Safety) Regulations 2008. Fire shutters add BS EN 16034.
No regulation sets one interval for every shutter. The Workplace Regulations 1992 require doors and gates to be maintained, and the manufacturer’s instructions set the service frequency. Busy loading bays usually need more visits than a shopfront shutter used twice a day.
Fire shutters are tested for fire resistance under BS EN 16034 as well as BS EN 13241, and since November 2019 new ones must be declared against both. In England, Approved Document B expects shutters in compartment walls to be manually openable and closeable by firefighters.
Yes. The roller shutter service sheet covers both. Motor and control questions are marked N/A on a manual shutter, and hand-chain and manual release checks still apply.
Failed points and recommendations feed an AI action summary for the office. On Core, the office turns that into a quote against the same job, customer and shutter.
Other door types
The same sheets, review and PDFs work across every door type your engineers attend.
BS 8214:2026 inspection sheets, quarterly checks and a certificate per door.
BS EN 16005 risk assessments with forces, detection and break-out recorded.
DHF TS 013 gate and barrier sheets with force readings in newtons.
How engineers fill in sheets on the phone, with photos and signatures.
How the office checks, corrects and approves a sheet before it goes out.
What the customer receives, with your logo and company details.
How failed points turn into an action list for the office.
See all door types, every feature or pricing by engineer and office user.
This page is a summary, not legal advice. Standards are sold by BSI and change over time. If something here is out of date, tell us and we will correct it.
Pick the preset sheet, fill it in on site, review it in the office and send the PDF. Decide with your own jobs, not a demo.
