Work in Door OpsCustomers and sites
Customers and sites
Who you work for, where the door is, and why those are never shared across customers.
Customers
Company name, head office, accounts and sales emails, staff contacts, credit limits, optional branding.
Sites
Each site belongs to one customer: address, GPS, contacts, warnings. The same physical building can exist as a separate site under another customer (a shopping centre with two facilities clients). Assets, contacts and history stay with that relationship.
Door Ops may flag similar addresses inside one customer to prevent accidental duplicates. It will not merge sites across customers.
Site warnings
Engineers must acknowledge a site warning before starting work. Admin notes on the customer are office-only.
Contacts
Customer contacts and site contacts are separate. A site contact is not automatically a customer contact.