Work in Door OpsSLAs and KPIs
SLAs and KPIs
Response targets from call logged, breaches, and office-facing KPIs.
Configure SLA clocks from the time the call was logged. Breaches are visible on the job and in office lists. Escalation rules can notify the right role.
KPIs are operational counts (response, completion, reopen), not marketing charts. Colour is never the only signal. Status labels travel with the badge.